This Privacy Policy describes how Verona Lodge collects, uses and protects personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”).

1. Data Controller

Verona Lodge
Verona, Italy
Email: info@veronalodge.com

2. Personal data collected

We may collect the following personal data:

• Identification and contact details (name, email address, phone number)
• Booking and billing information
• Information provided through contact or booking forms
• Technical data such as IP address, browser type, device information and pages visited

Payment details are processed securely by external payment providers. We do not store full payment card details on our servers.

3. How personal data is collected

Personal data is collected when you:

• Make a booking or request information
• Contact us via forms, email or other communication channels
• Browse the website (technical data collected automatically)

4. Purpose and legal basis of processing

Personal data is processed for the following purposes:

• To manage bookings and provide requested services
• To respond to enquiries and communications
• To comply with legal and regulatory obligations
• To ensure the proper functioning and security of the website

Processing is based on contractual necessity, legal obligations, legitimate interests, or your consent, depending on the specific purpose.

5. Data retention

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law.

6. Data sharing

We do not sell personal data.

Personal data may be shared with trusted third-party service providers (such as hosting providers, payment processors, booking or technical service providers) solely for purposes related to the operation of the website and the provision of services.

Data may also be disclosed where required by law or to protect our legal rights.

7. Cookies

This website uses technical cookies necessary for its operation. For more information, please refer to the Cookie Policy.

8. Data subject rights

You have the right to:

• Access your personal data
• Request rectification or deletion
• Restrict or object to processing
• Withdraw consent at any time, where applicable
• Lodge a complaint with a supervisory authority

To exercise your rights, please contact us at info@veronalodge.com.

9. External links

This website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites.

10. Changes to this Privacy Policy

This Privacy Policy may be updated from time to time. Any changes will be published on this page.